SHIPPING POLICY
SHIPPING RATES
PLEASE NOTE THAT SHIPPING RATES ARE FIXED AND ARE CALCULATED BY THE SHIPPING CARRIER, ORDER SIZE AND SHIPPING ADDRESS PROVIDED AT CHECKOUT.
PROCESSING TIME
ORDERS PLACED BEFORE 2 PM EST ARE USUALLY PROCESSED THE SAME DAY AND ORDERS PLACED AFTER 2 PM EST AND ON WEEKENDS WILL BE PROCESSED ON THE NEXT BUSINESS DAY.
SHIPPING TIME
FOR ORDERS SHIPPED WITHIN THE U.S WE USE USPS AS OUR PRIMARY SHIPPING SERVICE UNLESS CLIENT REQUEST A DIFFERENT SHIPPING SERVICE.
TRACKING
ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED, YOU WILL BE RECEIVING AN EMAIL NOTIFICATION WITH YOUR TRACKING INFO.
LOST ITEMS
DRESS HALL MIAMI IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IF YOUR PACKAGE IS LOST IN TRANSIT, AS THE RECIPIENT OF THE PACKAGE, YOU ARE REQUIRED TO GET IN CONTACT WITH THE SHIPPING CARRIER TO FILE A CLAIM. WE CAN ASSIST BY PROVIDING YOU WITH ALL THE NEEDED INFORMATION RELEVANT TO THE INVESTIGATION; HOWEVER, PLEASE KEEP IN MIND THAT MATTERS AS SUCH ARE COMPLETELY OUT OF OUR HANDS.