Return policy

ALL SALES ARE FINAL. RETURNS OR EXCHANGES ARE NOT ACCEPTED.

EXCEPTIONALLY RETURN/EXCHANGES ARE ACCEPTED WITH MANUFACTURER DAMAGE ONLY. (PLEASE CHECK IMMEDIATELY)

IN CASE OF EXCHANGE, YOU WILL BE GRANTED A STORE CREDIT. STORE CREDITS ARE ONLY VALID FOR 1 MONTH

DRESS HALL WILL ONLY ACCEPT RETURN/EXCHANGE ITEM WITHIN 2 DAYS OF THE ORIGINAL DELIVERY DATE THAT HAVE NOT BEEN WORN, ALTERED, WASHED OR DAMAGED BY THE CUSTOMER (NO LABEL CHANGE)

TO INITIATE A RETURN FOR DAMAGE, PLEASE EMAIL PHOTO EVIDENCE OF THE DAMAGED MERCHANDISE TO [email protected]

IN ORDER TO BE ELIGIBLE, THE RETURN  INQUIRY MUST BE MADE WITHIN 10 DAYS OF YOUR ORDER’S SHIP DATE. ONCE YOUR REQUEST HAS BEEN REVIEWED AND APPROVED, WE WILL CONTACT YOU VIA EMAIL WITH INSTRUCTIONS ON HOW TO RETURN THE MERCHANDISE. YOUR RETURN WILL BE PROCESSED AS SOON AS SHIPMENT HAS BEEN RECEIVED BY OUR RETURNS DEPARTMENT.

SHIPPING IS NON-REFUNDABLE.

WE ENCOURAGE YOU TO REVIEW THE ABOVE POLICY PRIOR TO MAKING A PURCHASE. PLEASE FEEL FREE TO CONTACT US WITH ANY QUESTIONS, CONCERNS OR FEEDBACK!

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